1. Introduction
The Terms of Use (“Agreement”) govern your access and use of our therapy services (collectively referred to as the “Service”). Joyland Hong Kong owns and manages this website. The Platform, accessible through various websites and applications, is subject to this Agreement. By utilizing the Platform, you agree to the terms outlined herein. Please review this Agreement carefully before accessing the Platform. If you do not agree with any term, refrain from using the Platform.
2. Therapy and Therapist Services
Hong Kong Based Therapists:
Therapists of Joyland must be licensed Speech Therapists with relevant academic qualifications, a minimum of 1 year of experience, and certification by the appropriate professional board.
- Association of Speech & Language Therapists in Independent Practice (ASLTIP),
- The Royal College of Speech & Language Therapists United Kingdom (RCSLT),
- American Speech-Language-Hearing Association (ASHA),
- Speech Pathology Australia,
- New Zealand Speech Language Therapists Association, or
- Speech-Language and Audiology Canada (SAC)
3. Collection, Usage, and Disclosure of Information
To ensure the effective operation and enable your utilization of the services, including Therapist Services, we may gather, employ, and retain the following information. This data, obtained directly or indirectly from you, is generated during your Platform usage. The collected data is utilized solely as outlined in this Privacy Policy and is not employed for marketing or any other purposes unless explicitly stated.
- Visitor Data: Information on user visits to the website and application, including specific pages visited, duration of visits, encountered errors, FAQ page visits, and details about the accessing device.
- Onboarding Data: Additional information gathered during the onboarding process, such as viewed pages and responses to questionnaires.
- Account Registration Data: Data related to account creation, including registration method and user verification details.
- Transaction Data: Information on payments and transactions, covering service payments, trial sign-ups, cancellations, and financial aid requests.
- Login Data: Details on user logins, message exchanges, and Therapy goal progress.
- Therapy Session Data: General data on Therapy sessions, including session scheduling and participation information.
- Customer Data: User details like name, age, contact information, and emergency contacts.
- Therapist Data: Information on Therapists for credentialing, including contact details, credentials, and work history.
- Communications Data: Records of communications between users, Therapists, and customer support.
We are dedicated to safeguarding this information and will only utilize or disclose it as specified in this Privacy Policy, except when authorized by you.
Purposes for Information Usage
We may utilize the collected information for various purposes, including:
- Communication with users
- Delivery of services
- Administration and improvement of services
- Customization and marketing
- Compliance with law
- Other purposes with user consent
Purposes for Information Disclosure to Third Parties
Information may be shared with third parties for reasons such as business operations, user marketing, legal compliance, transactions, and platform security. User consent or direction is required for certain disclosures.
Opting out of Marketing Communication
Should you wish to discontinue receiving marketing emails, you can opt out by using the unsubscribe link provided in our marketing communications.
Cookies and Web Beacons
We employ “cookies” and “web beacons” to gather information for various purposes. Cookies are small data files stored on your computer, while web beacons are invisible elements monitoring user activities. You can adjust your browser settings to manage cookie acceptance.
Use of Cookies and Similar Technology for Analytics
Third-party cookies may be utilized for web analytics, attribution, and error management. Our Platform may employ vendor services using cookies and web beacons to gather anonymous data for analytics and analysis of user actions.
Use of Cookies and Similar Technology for Advertising Networks
We participate in ad networks, targeting users through demographic and interest-based means. Ad networks track online activities to tailor advertisements accordingly. This data collection helps track marketing effectiveness and enables targeted advertising.
Links
Our Platform may contain links to external websites, services, or offers operated by third parties. Clicking on such links directs you to these third-party pages. We do not endorse or control these third-party sites or their policies.
Security of Information
While complete prevention of security risks is challenging in online services, our systems are designed and maintained with industry standards and best practices to ensure data security and privacy. We adhere to applicable data privacy laws and regulations.
We may engage third-party entities to assist with various tasks related to our Platform. These tasks include customer service, technical maintenance, and reporting, among others. We only share necessary information with these service providers under confidentiality agreements.
Contacting Us
For any queries or concerns regarding this Privacy Policy or our privacy practices, please reach out by clicking the “Contact” link at the bottom of our website pages.
This Privacy Policy serves to inform users about information collection, usage, and disclosure practices and outlines our commitment to safeguarding user privacy and data security. Thank you for entrusting us with your information.
4. Disclaimer and Limitation of Liability
By utilizing the Platform, you release us from any liability related to Therapist Services or Platform use. We provide the Platform “as is” without warranties. Our liability is limited to the total amount paid by you through the Platform in the previous 12 months.
5. Account Responsibilities
You confirm legal capacity to receive services or have guardian consent. Information provided must be accurate. Safeguard your account access and notify us of any security breaches. You are solely responsible for activities performed using your account.
6. Modifications, Termination, Interruptions
We reserve the right to modify or terminate the Platform without notice. We are not liable for any losses due to such actions. Platform access may be interrupted due to various factors.
7. Agreement Terms
This Agreement may be freely assigned by us. The headings are for convenience only. In case a provision is deemed invalid, the remaining provisions remain in effect. Limitation of liabilities and indemnification clauses survive Agreement termination.
We retain the right to update this Agreement at our discretion. The revision date is indicated at the end of the page. We recommend periodic review of this Agreement for the latest information. We will not use your information in new ways without prior notification and your consent.